Privacy Policy
Lighthouse Recovery Solutions customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
How to complain
Contact details
Email kate@katewebster.com
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
Names and contact details
Gender
Third-party information (such as family members or other relevant parties)
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a data protection rights request, we must respond to you without undue delay and in any event within one calendar month.
"Stop the Clock" Provision: In accordance with UK law, if your data request is exceptionally broad, unclear, or if we require reasonable proof to verify your identity, we may pause our response timeframe while we seek clarification from you. The official countdown will be paused (the clock stops) on the day we request this information and will resume the day after we receive your clarification.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our Lawful Bases for the Collection and Use of Your Data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
Directly from you
How long we keep information
We will keep your information for one year
Cookies
Introduction
At Lighthouse Recovery Solutions, we believe in being clear and open about how we collect and use data related to you. This Cookie Policy explains what cookies are, how we use them on our Squarespace-hosted website, and your choices regarding their use.
What are Cookies?
Cookies are small text files that are stored on your browser or device when you visit a website. They allow the site to recognise your device and store information about your preferences or past actions.
How We Use Cookies
We use cookies to help our website function effectively and to provide the best experience for our visitors. The cookies we use generally fall into two categories:
Functional and Required Cookies: These are essential for Squarespace to provide a secure and reliable website experience. They allow you to navigate the site and use key features.
Analytics and Performance Cookies: These help us understand how visitors interact with our site by collecting information anonymously. We use this data to improve our website design and content.
Specific Cookies Used
Since our site is built on Squarespace, we use a standard set of cookies. You can find the full, updated list of these cookies in the Squarespace Cookie Documentation.
| Cookie Name | Purpose | Duration |
|---|---|---|
| Functional and Required Cookies | ||
| Crumb | Prevents Cross-Site Request Forgery (CSRF). | Session |
| Analytics and Performance Cookies | ||
| ss_cid | Identifies unique visitors and tracks a visitor’s sessions. | 2 Years |
| ss_cpvisit | Identifies unique visitors and tracks a visitor’s sessions. | 2 Years |
| ss_cvisit | Identifies unique visitors and tracks a visitor’s sessions. | 30 Minutes |
| ss_cvr | Identifies unique visitors and tracks a visitor’s sessions. | 2 Years |
| ss_cvt | Identifies unique visitors and tracks a visitor’s sessions. | 30 Minutes |
Note: If we use third-party integrations (like Google Analytics or embedded videos), those services may place additional cookies on your browser.
Your Choices
You have the right to decide whether to accept or reject cookies.
Cookie Banner: When you first visit our site, you will see a banner allowing you to accept or decline non-essential (Analytics) cookies.
Browser Settings: Most browsers allow you to control cookies through their settings preferences.
How to Complain
We take your privacy and experience seriously. If you have a concern:
Contact Us: Reach out directly via email to kate@katewebster.com to discuss any issues.
Formal Complaint: If you submit our formal Complaint Form, we will manually review your submission and send a formal acknowledgement within 48 hours.
Timeline: This acknowledgement confirms the start of our formal 30-day response window.
Regulator: You have the right to lodge a complaint at any time with the Information Commissioner’s Office (ICO) at https://www.ico.org.uk/make-a-complaint.
The ICO’s address:
Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Helpline number: 0303 123 1113